Privacy Policy

1. Who we are

Markora (“we”, “us”, “our”) provides an AI-powered content platform that helps businesses generate, review, and schedule marketing content. This policy explains how we collect, use, and protect personal data when you use markora.io and related services.

2. Data we collect

• Account data — name, email address, password (hashed), and profile details you provide.
• Billing data — processed by Stripe. We store subscription status, plan, and Stripe customer IDs; we do not store full card numbers.
• Brand & content data — website URLs you connect, crawl results, brand settings, and content you generate or save in Markora.
• Usage data — feature usage, credit consumption, device/browser type, and approximate location derived from IP for security and product improvement.
• Support data — messages you send to support.

3. How we use your data

• To provide and operate the Markora service
• To generate content and analyse brands you connect
• To process subscriptions and prevent abuse
• To send service emails (account, billing, security)
• To improve product quality and reliability
• To comply with legal obligations

We do not sell your personal data. We do not use your private brand content to train public general-purpose models for other customers.

4. AI providers

Content generation may use third-party AI providers (for example OpenAI). Relevant prompts and brand context are sent to those providers solely to deliver the feature you requested, under their respective data processing terms.

5. Legal bases (UK GDPR / GDPR)

Where applicable, we process data on the basis of:

• Contract — to deliver the service you signed up for
• Legitimate interests — security, product improvement, fraud prevention
• Consent — where required (e.g. certain marketing emails)
• Legal obligation — where the law requires it

6. Sharing

We share data only with:

• Infrastructure providers (e.g. hosting, database)
• Payment processors (Stripe)
• AI and email providers needed to run the product
• Professional advisers or authorities when legally required

7. Retention

We keep account and content data while your account is active. After deletion requests, we remove or anonymise personal data within a reasonable period, except where we must retain records for legal, tax, or security reasons.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. Contact us using the details below to exercise these rights.

9. Security

We use industry-standard measures including encrypted transport (HTTPS), access controls, and hashed passwords. No method of transmission or storage is 100% secure.

10. Children

Markora is not directed at children under 16. We do not knowingly collect personal data from children.

11. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes may be communicated by email or in-product notice.

12. Contact

For privacy questions or data requests, contact us at privacy@markora.io.